Mastroke

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Terms Of Service

Welcome to Mastroke! By using our services, you agree to the following terms and conditions. Please read them carefully.

1. Services Offered

Mastroke provides services to Shopify merchants, including but not limited to:

  • Shopify Store Design & Development: Custom store design, development, Speed optimization and Conversion Rate Optimization (CRO).
  • Marketing Services: SEO, SEM, SMM, Email Marketing, Marketplace Marketing

All services are provided as per the package or agreement selected by the client.

2. Client Obligations

Clients agree to:

  • Provide accurate and complete information needed for Mastroke to deliver services.
  • Respond promptly to communications from Mastroke regarding the project.
  • Ensure that all materials provided (images, text, logos) are owned by the client or licensed for use.

3. Payment Terms

  • Payments are due as per the invoice schedule agreed upon during the service confirmation.
  • Mastroke may require upfront payment, milestone payments, or full payment before service delivery.
  • All payments are non-refundable unless explicitly stated in the Cancellation and Refund Policy.

4. Cancellation and Refund Policy

  • You can cancel your service subscription at any time within 15 days of payment, and you shall receive a full refund.
  • If you request a refund after 15 days of starting the work, a deduction will be applied to the refunded amount as per company norms.
  • If a payment is taken from your account without your permission, you will receive a full refund.
  • The client is responsible for the refund of the amount specified on the invoice.
  • Any additional expenses, such as advertising budgets or other investments made during the project, are not eligible for a refund.

5. Intellectual Property

  • Mastroke retains ownership of all pre-existing intellectual property.
  • Clients retain ownership of content they provide to Mastroke.
  • Deliverables (designs, code, marketing materials) will be transferred to the client upon full payment.

6. Confidentiality

  • Mastroke and the client agree to keep all project-related information confidential.
  • This includes designs, strategies, financial details, and any proprietary information.

7. Limitation of Liability

  • Mastroke will provide services with reasonable skill and care.
  • Mastroke is not liable for indirect, incidental, or consequential losses arising from the use of its services.
  • The client is responsible for compliance with local laws, including e-commerce and marketing regulations.

8. Third-Party Services

  • Some services may require third-party tools or platforms (e.g., Shopify apps, advertising platforms).
  • Mastroke is not responsible for issues arising from third-party services beyond its control.

9. Termination

  • Mastroke reserves the right to suspend or terminate services if the client violates these T&C or fails to provide required information or payments.

10. Governing Law

  • These Terms and Conditions are governed by the laws of India.
  • Any disputes will be subject to the jurisdiction of courts in India.

11. Changes to Terms

Mastroke may update these terms at any time. Clients will be notified of significant changes via email. Continued use of our services constitutes acceptance of the updated terms.

Contact Us

For questions regarding these Terms and Conditions, please contact:

Email: contact@mastroke.com
Phone: +91-8810712100

Acceptance of Terms: By accessing or using Mastroke’s services, you agree to be bound by these Terms of Service and all applicable laws. If you have questions or concerns, please contact us before using our services.

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